General terms and conditions
These are the commercial terms that apply to BelColchón products, organised by category. Here you will find the detail of what is summarised next to each product.
Pillows
Availability and delivery
Product available. Estimated delivery within up to 15 business days for all available sizes.
Price and VAT
Final price, VAT included.
Legal guarantee
Legal guarantee of 3 years against lack of conformity that becomes apparent from delivery.
Right of withdrawal
You have 14 calendar days from receipt to exercise your right of withdrawal, provided the pillow remains unused, in its original packaging and with the hygiene seal intact. Once the hygiene seal has been removed, withdrawal will not be accepted where the exception provided for sealed goods that are not suitable for return for health protection or hygiene reasons applies.
Return costs
In the event of withdrawal, the direct return costs will be €10. In the event of a manufacturing defect or lack of conformity, the incident will be handled at no cost to the customer.